Ken Coats, a short story about Customer Service.

[JatMat]

Here is a link to a recent encounter with the best customer service (after the sale) I have ever received from any maker.
Jim

 

[James Terrio]

I'm not surprised. I had the pleasure of meeting Ken at the Guild Show last fall and again yesterday at the Badger show. Not only is his work truly outstanding, he's a nice friendly guy as well. I've met several people in real life and online who have glowing recommendations both for his work and his service :thumbup: Never heard a bad word about the man.