Gahagan
Well-Known Member
I am in the process of working on a knife for a guy that I work with. He commisioned me to do a knife for his brother that is a missionary to china. I made the blade then sent it to Ken Hurst to engrave. He gave me a low nuber on what he wanted to spend but gave detailed information on what he wanted. I sent that to Ken and he engraved the blade from what was asked to be put on the knife. I recieved the blade and showed it to the customer before I send it off to HT. I just heard from Ken and the customer is complaining that he went over the price but Ken did the work asked and It went over because of the detail and size. The customer is refusing to pay what Ken asked. Ken said he would eat some of the money but I feel that is not right. I now have a knife that I cant sell to anyone but him because of the engraving he requested. I dont want to get screwed or Ken to either. How do you handle customers like this?